Trouble using JQL Search Extensions

Barbora Murgačová
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January 9, 2025

I am trying to use the JQL Search Extension, which is included in the Jira apps. Everytime I press "Start searching" after the "Get started" section, I just see a black screen. After a few seconds, a pop-up window shows up, I have included it in a screenshot below.

What is the problem and how can we solve it?

error.jpg

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Manoj Gangwar
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January 9, 2025

Hi @Barbora Murgačová Welcome to the community!

As the popup message shows, its an issue with their end so you can raise a request by clicking on the contact support.

Barbora Murgačová
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 9, 2025

I have indeed tried that, but the link only seems to lead to this forum and not to contact someone.

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2025

You can submit a request with them using the below link,

https://appfire.atlassian.net/servicedesk/customer/portal/11/

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