Trouble using JQL Search Extensions

I am trying to use the JQL Search Extension, which is included in the Jira apps. Everytime I press "Start searching" after the "Get started" section, I just see a black screen. After a few seconds, a pop-up window shows up, I have included it in a screenshot below.

What is the problem and how can we solve it?

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Hi @Barbora Murgačová Welcome to the community!

As the popup message shows, its an issue with their end so you can raise a request by clicking on the contact support.

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I have indeed tried that, but the link only seems to lead to this forum and not to contact someone.

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You can submit a request with them using the below link,

https://appfire.atlassian.net/servicedesk/customer/portal/11/

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Trouble using JQL Search Extensions