Transitioning to a status automatically


is it possible to transition automatically to a specific status according to the completion of a custom field?



3 answers

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I think it's doable as a system admin; you go to "Add-Ons", then "Script Listeners", and define a "Fast-track transition an issue" listener.  Select your project(s), the "Issue Updated" event, and a Condition like:

cfValues['Some Custom Field'] == 'Some Value'

And then the appropriate Action (making certain to select the specific action relevant to the workflow).

Hmm, I just noticed the "jira-servicedesk" portion of this; disclaimer, I know nothing about that specifically, so I have to hope my answer is relevant.

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You could do this with the JIRA Automation plugin.

Choose trigger type "Issue Event Trigger", Issue Event "Issue Updated" and JQL Expression to match the value that you want, e.g. <yourcustomfield> = '<value you want>'


Then define an action to transition as you require. Make sure you get the right workflow and transition with the right id.


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thanks to both of you for your very very helpful answers smile

it works


one more question: would it work if the value is preset for a custom field in the project X which would transition to a status in the project Y?

and would it be possible to configure this automatic function for the following example: I create an issue and then a subtask inside this issue. Can i tell if I close the substask, then my issue will be set in Resolved automatically? Is tehre a way to precise that the condition is on the subtask? thanks

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