as customers can't change issue statuses, I would like to build a queue tracking customer answers with following filters :
Issue waiting from customer -> OK (I'll use issue status)
Last change by customer -> how to do it ? I found the last change date (field "updated") but not the user who did the change. Ideally, I'd like to filter on users that belongs to a group.
Can Scriptrunner be used with servicedesk cloud ?
the only thing I need is a field "last change by" that can be used in report.
if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)
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