Track last customer answer

Hi,

as customers can't change issue statuses, I would like to build a queue tracking customer answers with following filters :

Issue waiting from customer -> OK (I'll use issue status)

Last change by customer -> how to do it ? I found the last change date (field "updated") but not the user who did the change. Ideally, I'd like to filter on users that belongs to a group.

Kind regards.

José Arbiol

 

3 answers

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Vasiliy Zverev Community Champion Feb 01, 2016

If user update leads to status change you can use jql like this:

status changed TO Closed by ( membersOf("jira-users"))

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Thanks for you answer,

I want to track any change done on an issue by users, using the same logic, it could be something like:

updated  BY  memberof(usergroup)

is there any way to do it ?

 

 

Vasiliy Zverev Community Champion Feb 01, 2016

If you can use ScriptRunner it could be done.

Hi,

Can Scriptrunner be used with servicedesk cloud ?

the only thing I need is a field "last change by" that can be used in report.

if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)

José

Vasiliy Zverev Community Champion Feb 01, 2016

Perhaps for cloud it is the best solution

This widget could not be displayed.

Hi,

Can Scriptrunner be used with servicedesk cloud ?

the only thing I need is a field "last change by" that can be used in report.

if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)

José

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