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Ticked was resolved and closed but not transfer to the resolved part

I solved a ticked and closed it. Even if I closed it, it is still shown on me as closed. It should be under solved part. Can you help me?

3 answers

Have you set the resolution to resolved via a post function? 

see an example like below
image.png

Hi Thomas,

I think you are right. How can I change the resolution status?

issue.JPG

As joe is writing there two are ways, either create a Transition screen that shows this field and then force a change, before transition.

an according to me easier way is to use the update field function that is available when creating a post function.

Go to the workflow (edit mode) add a post function, choose update issue Field
image.pngimage.png

1 vote
Joe Pitt Community Leader Sep 12, 2019

As @Tomas Gustavsson said the resolution must be set. Moving it to closed should initiate a transition screen to set the resolution or a post function that sets it. I've seen several new users miss that part of the workflow. 

Resolution Field

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you re-open an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved

Hello @Orhan SAKIZLI 

Do you have set the resolution for closed tickets ? if not please check and see if it works this way.

Hi Elenushhh,

I think you are right. How can I change the resolution status?

issue.JPG

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