The notifications mails are not sent

[Antoine]

Hello all, my problem is:

I set my SMTP server, it works when I do a test email. But when it concerns the mail templates included in JIRA, no mail is sent ... I do not find a solution to this problem. The virus was blockade when sending mail, when I disable, test mails pass, but the messages with templates to spend more ... Someone would know how to fix this?

[Jonas Andersson · Accepted solution]

Is there any mails in the error cue? are there mails in the send cue? Do you see any error in catalina.out? Are you running windows or linux? If linux: do a:

echo "test email"| mail -s "test subject" youremail@company.com

Did you receive it?

Has anything changed since this worked, or did it never work?

We are missing a lot of information about your environment, please elaborate.

[Antoine]

In "atlassian-jira-outgoing-mail" i've got this error: "Couldn't connect to host"

No errors in Catalina.out

It never worked...

I'm on Windows,

[Nic Brough -Adaptavist-]

"Couldn't connect to host" is a really simple error - your mailserver is not responding to JIRA when it tries to send mail.  Might be:

• the network
• the mailserver not running
• wrong username/password
• the mailserver not allowing the user to send mail
• the mailserver blocking certain types of send

As you say a test worked, and the rest are failing, and then mention a "virus blockade", it suggests the last one - your mail server is configured to not send things.

[Antoine]

But it send a test mail ... How is it that when it concerns the templates it does not work?

[Nic Brough -Adaptavist-]

You need to look at the mail server to see why it accepts the tests and drops the others.

[Antoine]

How to do this ? I'm not sure to understand

[Nic Brough -Adaptavist-]

It depends on your mail server.

What you are describing looks like a problem with that, rather than JIRA.  If a test email goes out ok, then that proves that JIRA can send simple mails via your mail server.  As you can send test emails but not others, then there's two possibilities:

1.  Something is going wrong with the build and send of an email in JIRA - you've looked at the logs and not seen anything, and I assume you have not been editing the email templates (although if you've broken them, you'll have errors in the logs)
2.  Your mail server is rejecting the emails.  JIRA can't tell you what your email server is doing, you need to look at the server

[Antoine]

 I had modified the templates, as you said it would be marked in the logs if they were no longer functional?

[Nic Brough -Adaptavist-]

Yes - when I've modified templates and got them wrong, the logs are filled with errors where I'd made mistakes.

[Antoine]

Okay, thank you for your constructive responses Nic!