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Tagging/mentioning Teams in a comment on a transition?

Paul Madison
Paul Madison
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January 18, 2022

Hello,

We've seemed to have found a bug, but I'm not sure.  On a ticket, we can add a comment and tag any team without issue.  When we transition the ticket and it prompts for a comment, we are unable to tag a team in the pop-up.  Is this normal?

tranisition comment.png

 

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Vero Rivas
Vero Rivas
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January 20, 2022

Hi @Paul Madison 

   Look at this post, maybe can help you

   https://community.atlassian.com/t5/Jira-Service-Management/Automation-How-to-mention-user-in-Add-Comment-action/qaq-p/983948

Cheers

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Paul Madison
Paul Madison
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January 20, 2022

Unfortunately, that doesn't help because we are trying to tag a Jira Team, not an individual user.

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