Synchoronise field value between projects? Edited

I have a few jira-service-desk  agents and many core users.

I see that it is impossible to modify fields by core users in service desk project ???

 

I have one field in service-desk issues where value should be set by other internal users.   The only way i see now is to made every user in all company to by an agent what is irrelevant.

 

Are there any ways to do this? Or maybe agent could prepare linked issue in core project but the value of field should synchronize with service-desk project?  Is it possible and how to do it?

Or are there other ways?

 

 

 

1 answer

0 vote
Susan Hauth Community Champion Jan 24, 2018

Hi Marek,

Are you cloud or server?  If Server you can use the add-on Jira Workflow Toolbox that will allow you to update fields in linked issues, same with Jira Scriptrunner. 

WIthout add-ons I don't think you can do this.

Cheers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

708 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you