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Site-admins are being included in Service Desk User billing

Jenny Lomax
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February 19, 2019

Our site-admins are being included in the billing for Service Desk Users and I'm struggling to find how to remove them from inclusion. 

Can you provide any pointers?

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Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 19, 2019

Hi Jenny,

Site-admins will receive a license for all products where the group site-admin was included.
Please, go to Site administration > Product access and on Jira Service Desk click on ... right beside site-admins group and click Remove group.

Screenshot 2019-02-19_09-56-50.png
Now, new site-admins won't receive access to JSD.

Regards,
Angélica

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