Hello,
Here is my thing, I have several projects running on the same JIRA SD instance: all of them were support services for external customers, with our teams working on them as agents.
Now we've started our internal project , and our employees now act as jira SD customers (have access only to the customers portal).
But to access the customers portal via URL, our employees need to use a long URL:
that looks like
https://my-company.jira.ru/servicedesk/customer/portal/32 and leads diracltly to that portal.
Because when they enter short URL my-company.jira.ru they access all of the projects where they act as agents (but not our internal support project , where they have access only as customers, to the custormer portal, not inside the project).
I want tо create for them a short and nice URL to access the portal, not this
Is there a way to do it? Can anybody recommend smth?
Looking forward to answers, thanks in advance.
Hi there,
I'm afraid that it's not possible for Cloud application, there's a feature request for it:
Create ability to customize the Customer Portal URL in JIRA ServiceDesk
As a workaround, you can use a Reverse Proxy or URL redirect service external from JIRA.
Another option that might be helpful is to use the Service Desk widget:
Get requests from an embeddable widget
The service desk widget is like a mini-portal that you can embed on web pages. Customers can send you requests from anywhere; no login required. Each project has one widget that you can embed on as many pages as you like.
Kind regards,
Glauco Guimarães
Get requests from an embeddable widget
- thanks, that's interesting.
But it requires login free portal, which is not our case .
You say, it's not possible for Cloud, is there a solution for JIRA SERVER?
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