No, not one that I really like. As a workaround, I created an automation to notify us if there is a comment put on a ticket assigned to an away employee. Automation is:
When: Comment added
If: Issue matches assignee (indicate away employee)
Then: @ Alert user (add whoever you want to alert)
Alternatively you could use a comment in the Then step of the automation and say something like "This ticket is assigned to an employee who is out of the office, @user and @user please ensure you follow up in lieu of their absence." or set up an external comment that tells the reporter that it will be addressed upon their return.
As a side note, we use the cloud version of JIRA.
Absolutely open to hear other ideas/resolutions as I do not find this very ideal but it's the solution I have for now.
Hi @Jeffrey Cooke,
you Question is an older one but may still be relevant. We've had the same challenges and as a marketplace vendor, made it a plugin.
We've just released Out of Office Assistant for Jira Cloud, which allows a User to get his tasks reassigned and/or comment added, while he is on holiday.
It works for both agents & normal Jira Users.
Maybe that is still useful to you too. @Susan Ostreicher possibly for you too?
Would be great to get some Feedback.
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