No, not one that I really like. As a workaround, I created an automation to notify us if there is a comment put on a ticket assigned to an away employee. Automation is:
When: Comment added
If: Issue matches assignee (indicate away employee)
Then: @ Alert user (add whoever you want to alert)
Alternatively you could use a comment in the Then step of the automation and say something like "This ticket is assigned to an employee who is out of the office, @user and @user please ensure you follow up in lieu of their absence." or set up an external comment that tells the reporter that it will be addressed upon their return.
As a side note, we use the cloud version of JIRA.
Absolutely open to hear other ideas/resolutions as I do not find this very ideal but it's the solution I have for now.
Hi @Jeffrey Cooke,
you Question is an older one but may still be relevant. We've had the same challenges and as a marketplace vendor, made it a plugin.
We've just released Out of Office Assistant for Jira Cloud, which allows a User to get his tasks reassigned and/or comment added, while he is on holiday.
It works for both agents & normal Jira Users.
Maybe that is still useful to you too. @Susan Ostreicher possibly for you too?
Would be great to get some Feedback.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs