We are running service desk with customer permissions set to only allow a customer with project access to be able to raise a ticket via the email channel. Currently, when a customer who hasn't got access and tries to log a ticket, the issue will obviously not be recorded and a ticket not generated.
So when a request has been sent to this mail box, service desk has been set up with, it would delete the request from the mail box and a ticket would be raised in service desk.
Now the question is this: as a project admin or even jira admin, i'd like to be able to go somewhere (be it an add-on, app or setting viewing) and view unsuccessfully processed tickets, and grant those (potential) customers access to the service desk project, then re-initiate the request so the ticket would be generated. so i'd like to have the project lead/admin or jira admin use their discretion and initiative to grant access. this way, we would be sure that non-malicious mails get filtered.
it there a add-on or setting or option somewhere in jira or the service desk project i can go and view unsuccessfully processed mails? or is a add-on available on marketplace that would step in as a kind of handler, and keep copies of mails that had gone the route of mail requests, and kept copies of those mails?
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