I am currently configuring our Service Desk, I just activated the "Email requests are currently: On".
I just used a dummy account (customer) to create an service desk request via sending an email to the email address I assigned to the service desk project. After that I got automatic reply in the dummy account mailbox that says:
Hi (name of the dummy user),
We have received your request and will get back to you soon.
– (Name of the service Desk)
How can I edit this automatic reply rule, I have not find a way, it is not in the ADVANCED>Automation rules. I would like to edit the text "We have received your request and will get back to you soon."
Cant I do that?
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