I am currently configuring our Service Desk, I just activated the "Email requests are currently: On".
I just used a dummy account (customer) to create an service desk request via sending an email to the email address I assigned to the service desk project. After that I got automatic reply in the dummy account mailbox that says:
Hi (name of the dummy user),
We have received your request and will get back to you soon.
– (Name of the service Desk)
How can I edit this automatic reply rule, I have not find a way, it is not in the ADVANCED>Automation rules. I would like to edit the text "We have received your request and will get back to you soon."
Cant I do that?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs