Hi,
Performance of Altassian Jira, Confluence and service desk seems shaky and occasionally are not accessible, this is particularly noted by customers in Asia.
What server solution is Atassain using and are there options to it when it is not performing good (being slow to load the page, or occasionally not even working properly with e.g uploads)?
Hello Rasmuss,
There are a few items you can review to see if they’re impacting performance with your Atlassian Cloud instances. A few of those items are as follows:
Outdated browsers will experience a slowdown or plugin/javascript loading issues.
This is most likely a factor if you are experience load-time issues on one machine, but not another.
If your site has recently increased usage, applications or plugins it may need fine tuning. This can be assessed by the Cloud Support team.
Additional items may be found at: Jira or Confluence Cloud Instance is Running Slowly
Along with this you mentioned issues with uploads. To allow us to find a possible cause to your issues, can you please provide more details? If possible, please provide screenshots to help share your experience. With this information we can start looking into the issue, or create a support case on your behalf.
Regards,
Stephen Sifers
Hi
Thanks for the reply, please see info belo:
utdated browsers will experience a slowdown or plugin/javascript loading issues.
This is most likely a factor if you are experience load-time issues on one machine, but not another.
Strangely enough, both JIra and Confluence pages are less laggy after getting back up after being unresponsive. Have you done anything on your end?
Best regards
/Rasmuss
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Hello again Rasmuss,
Glad everything settled down and performance is back to normal. I can assure you no change was made on our end (more confirmation as we do not know which instance you were having the issue on).
If you have issues again, please let us know!
Regards,
Stephen Sifers
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