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SLA Time for resolve

I need to create report for my  client  with time spent for resolve issue. With standard SLA in Jira Service Desk i can only show him time left to Goal, using to this colum Time to resolve. Does anybody have idea how to report time spent on issue? Mayby I can get this information from database? Does anybody made something like this?

2 answers

0 votes

Hello,

What do you mean by time spent? Do you mean you want to sum up all logged work? If so, you can use Jira Rest Api for it:

GET /rest/api/2/issue/{issueIdOrKey}

Hi Tomasz,

You can use Jira Service Desk built-in reports or customize it as you want:2018-09-17 10_44_31-Service Desk.png

@Gregor Kasmann @Alexey Matveev [cPrime] 

I am currently creating a report for the client by exporting a filter to CSV / HTML. To show that we have not exceeded the SLA, I display the Time to Resolve column in the report. The client wants me to add a column that will show how much time it took me to solve the issue. In a word, I need the Actual value in the report.

image.png

Hi did you resolved this problem? Actually we have the same

Hi @Jorge Jerez ,y

I created report with powershell using Jira REST API. Display your SLA ticket via REST API (yourjira.domain/rest/api/latest/issue/ISSUEKEY) and find SLA field, there are all needed information about sla time, like remaining time, spent time and SLA goal. Ofcourse you can use another language for create raport, I used PS becouse i know this language and it's realy easy to lern

Thanks, we're working to develop something similar but getting the data directly from database

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