I need to create report for my client with time spent for resolve issue. With standard SLA in Jira Service Desk i can only show him time left to Goal, using to this colum Time to resolve. Does anybody have idea how to report time spent on issue? Mayby I can get this information from database? Does anybody made something like this?
I am currently creating a report for the client by exporting a filter to CSV / HTML. To show that we have not exceeded the SLA, I display the Time to Resolve column in the report. The client wants me to add a column that will show how much time it took me to solve the issue. In a word, I need the Actual value in the report.
Hi @Jorge Jerez ,y
I created report with powershell using Jira REST API. Display your SLA ticket via REST API (yourjira.domain/rest/api/latest/issue/ISSUEKEY) and find SLA field, there are all needed information about sla time, like remaining time, spent time and SLA goal. Ofcourse you can use another language for create raport, I used PS becouse i know this language and it's realy easy to lern
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