Running report by Groups

We have all of our users setup into Groups. Each group represents a different branch in the company. I would like to run a report that will show the total number of tickets reported, and which group they came from. For instance if we have a pie chart showing a total of 500 tickets, one section would say Branch A - 125 tickets Branch B - 35 tickets etc. How can I go about doing this?

Thank You

1 answer

This widget could not be displayed.
Leo Diaz [DEISER] Community Champion Jul 17, 2012

Hi Jordan!

You can try to have it without a development, with a custom field which contains branches and its type is "select list"; this field has to be selected by the reporter; with this, you can use a pie chart gadget to view the tickets grouped by branch

Cheers!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

551 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you