Renaming a New Sprint not working

[Haseeb]

I am trying to update the name of the Sprint but it's not working. It does nothing on clicking the Update button. I have checked the console, there is an error. Please fix it as soon as possible.

Browser: Chrome

Version: 88.0.4324.150 (Official Build) (64-bit)

[Haseeb · Accepted solution]

Finally, the issue has been fixed, I can rename a Sprint now but you need to hit refresh to see the change (looks like its a temporary fix).

[Giada Carminati]

Yes, it looks like a temporary fix, but at least it works.

[Linda Rasmussen]

I just entered a ticket - https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-29281

[Mariana Nascimento]

It's not working for me too. Please, we need a solution. 

[Jack]

All, this needs to be raised to Atlassian support. The Community is mostly made up of users like you and I. Atlassian Support does not actively monitor this forum.

[dave]

Same problem. I was able to work around it by creating a new sprint using the Jira Cloud app for Android. renaming seems to work in the app too.

[Linda Rasmussen]

I tried from my Jira app (iOS)and it worked.  So it's a work around until they get it fixed. 

[Jorge Gomez]

Having the same issue. Please fix ASAP. 

[Christoph Kornstaedt]

We're having the same issue and it really needs a critical fix asap

[Laci Kremer]

Same here

[Jack]

has anyone opened a ticket w/ Atlassian Support? If not I would suggest doing so. I answered a similar post this morning so maybe a regression has occurred.

[Jack]

if someone does please post here and update once resolved.

[Marina Vorobieva]

I've just created one.
@Haseeb I used your message and attachment, looks like it happens in every org.

[Nikola Filipovic]

Thanks Marina, Do you have the ticket number ?

[Nikola Filipovic]

or link to their bug board?

[Fred Deichler]

I searched the Jira Support board and don't see a ticket there for this issue: https://jira.atlassian.com/browse/JSDSERVER-7115?jql=ORDER%20BY%20created%20DESC

[Marina Vorobieva]

ticket number is PCS-29274, but for some reason, I can't log in to Jira Support board. :(  

[Fred Deichler]

Thank you @Marina Vorobieva 

[Nikola Filipovic]

Same here

[Habib Azam]

Same here, please fix ASAP

[Michael Salazar]

Same here.

[Gavin Clarke]

same here

any news?

[Ярослав Старшевский]

Same problem

[Prasad]

Same here

[Fernando Saavedra]

Same problem here

[Maria Kazartseva]

Same problem

[Mary Wilson]

We ran into the the same this morning.  The answer here about using the api worked like a charm.  But we shouldn't have to do that.  Anyone have a support ticket number we can like?

[Habib Azam]

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-635938

[Linda Rasmussen]

We have the Premium level so maybe it's restricted?  I also just entered it and it might not have "officially" hit their system yet as a ticket until they Investigate.  I did reference the link to this Community post in my ticket so they can come over here and see how many are having the same issue.

[Gavin Clarke]

Thanks for creating the support ticket. I upvoted your issue. I can say it's not a premium feature and I have used this for a fair few years. When I have been reading up on this today I noticed this feature has had intermittent issues for a few years now and has been fixed a couple of times. Looks like something has caused a regression. I'm looking forward to seeing a response.

[Linda Rasmussen]

Leonardo De Almeida commented:
Hello Linda,
This is Leonardo from Atlassian.
We are currently facing an incident where it is not possible to edit the Sprint's name or goal if the sprint has not started yet.
That's currently being worked on already.
Apologies for any inconvenience.
Best regards,
Leonardo A.
Atlassian Support | Cloud

[Fred Peckham]

Same Problem. And yesterday (2/11/2021) we were able to Update the Sprint goals. Not today.

[Patrick Aupin]

Same problem. This is brand new. I update sprint name everyday.

No error. Just the update button that does nothing

[Paula Remez]

Same problem!!!!!!!!!!!!!!!!! We can't update names on non active sprints

[azuviria]

-

[Fred Deichler]

@azuviria - I don't think that you are helping the situation

[Chellie Esters]

I'm having the same issue. Please help!

[Wayde Wyatt]

Same problem. 

[Saul Alexander Mata Velasquez]

Same problem. 

[Jack]

the incident is being actively investigated - https://jira-software.status.atlassian.com/incidents/07tntd6l8738 

[Jack]

according to the latest update I just saw - https://jira-software.status.atlassian.com/incidents/07tntd6l8738 

[ibrahim]

Fix this urgent bug immediately please