Recorey Ticket

[Renato Castro]

I can recore

Can I recover a ticket that was deleted a while ago?

[Yuliia_Borivets__SaaSJet_]

Hi @Renato Castro 

Unfortunately, Jira doesn't store deleted issues and the info about who deleted and when. 

To track and recover deleted issues in the future, you might either back up your projects or get an app with the "restore deleted issues" option from the marketplace. The one my team created is called Issue History for Jira, but it only functions after activation and does not apply to issues that have already been deleted.

[Trudy Claspill]

Hello @Renato Castro 

Welcome to the Atlassian community.

When an issue is deleted in Jira Cloud, the issue is permanently and immediately deleted and cannot be recovered.

The only way to recover it would be to restore a backup of the system.

For that reason the permission to delete issues should be limited to administrators.

Instead you could set the Status of the issue to a special status such as Done/Ignore. Or you could consider using a third party app that enables you to "delete" issues but puts them into a location from which they can be recovered.

[Renato Castro]

Is it possible to know from the log who made the deletion and when? Since I have the ticket number?

[Trudy Claspill]

I don't see anything in the Audit Log accessible from Settings / Systems that records information about deleted issues.

[Vish Reddy {Revyz}]

Hi @Renato Castro 

I am from Revyz and I agree with all the things that @Trudy Claspill has called out.

Revyz helps Atlassian Cloud customers protect their data, in addition to automated backups and granular recovery of data we also provide analytics on who deleted issues and when.

You can learn more about our app here - Revyz Data Manager for Jira 

Given that we are backing up your data, we can recover back the entire issue including attachments etc..

Thanks

Vish

[Mehmet A _Bloompeak_]

Hi @Renato Castro

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

If you have any questions, feel free to schedule a demo with us.

Hope it helps.