Receiving feedback from a jira task into an email

[Andrey Ivanov]

We have an email where clients write, letters from this email are sent to the Jira project in the form of tasks, is it possible to implement it so that when answering in the comments of this task, it is sent to the email thread? Or something similar to this? And how can this be realized and through what?

[Shiva Kumar Hiremath]

Hello Andrey,

You can try by configuring Incoming mail handler or by using addon Email this issue https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[Humashankar VJ]

Hi Andrey,

Please refer the post - How do I add a Comment by sending an email to Jira...

It covers the below

1. Setting Up Mail Handlers
2. Email Address Matching
3. Default Reporter Configuration
4. Steps to Configure
5. Common Issues and Solutions
6. Example Configuration
7. Sending Comments Back to Email Thread

This may help you to setup the desired use case.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Andrey Ivanov]

On the contrary, I need to send an email from Jira, it seems to me that this is not exactly the option that you sent me

[Humashankar VJ]

@Andrey Ivanov - Let me get back to you with more information.

[Humashankar VJ]

Hi @Andrey Ivanov  - I See the gap you are pointing,

You can also go with this approach to fulfill your use case - Create automation rule to start the process. Select the trigger "Issue Commented" to fire the rule whenever a comment is added to an issue.

Then, add an action to "Send Email" and configure the recipient, subject, and body using smart values. Finally, test the rule by adding a comment to a task and verifying that the email is sent as expected.

As next steps:

To configure email handlers in Jira, go to Incoming Mail and set up an incoming mail server using IMAP or POP. Then, add a mail handler to process emails and associate them with existing issues.

Choose "Add Comments to Existing Issues" as the handler type and configure it to use the issue key in the email subject for threading.

Ensure that the email handler respects threading by recognizing Jira's default headers or message ID references.

Addon if you wish -Use Plugins for Advanced Features

To access advanced features in Jira, consider installing plugins like JEMH or Email This Issue from the Atlassian Marketplace.

Configure the plugin to set up email templates for responses and ensure it supports advanced threading and inline responses.

Use the plugin to send emails back to the original thread while keeping a copy of the communication in the Jira task.

You are all set on the whole to experience that system creates a task in Jira and those subsequent comments trigger email replies correctly.

Regards