Having used several other Service Desk solutions in the past, I can't find functionality to assign tickets to a parent case. It's common for something to go wrong and generate multiple tickets for the exact same issue, and it's a godsend to be able to group them together and assign them under a parent, clearing up the queue. How do I do it in Service Desk Cloud?
There's nothing immediately obvious, but this has been a steep learning curve and I haven't been able to find a way. Linking an issue appears to create a duplicate ticket. I can see sub-tasks, but they don't do what I want them to either.
Linking one issue to another should not create a duplicate and would have been the feature that I recommend that you use. Can you share what is happening when you try?
Also, in your opinion, what should assigning one issue to another do? What functionality are you trying to make happen?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs