Over duedate and auto send e-mail with AUTOMATION FOR JIRA

[dora.wang]

I have set a field for user to fill in a duedate.

Is there a way to remind users about the overdue tickets via e-mail?

The rule I set is:

When: Scheduled

every 1 Hours

If: Issue matched JQL

project in (XXXX) AND duedate <= 0d AND status in ("XXX")

Then: Send email

To Reporter

When I check the JQL, it's show 2 issue match the condition.

But no e-mail be sent.

Please help.

The audit log still show "NO ACTIONS PERFORMED"

[Nick Menere]

Hi Dora,

You have the rule slightly misconfigured. The JQL Condition filters out issues that don't match the JQL, it doesn't fetch issues to work on.

You can remove the JQL condition and simply add the JQL to the Scheduled Trigger like this:

Hope that is what you were after.

Cheers,

Nick

[dora.wang]

Hi Nick,

Thanks for your help.

It's worked.

But  JQL was run successfully after I modify duedate <= now()  , not duedate<0.

Just for your reference. Thanks.