Only 33 users show on list

[João Rita]

Hello

In "assets management" we have a list of users to enter as "assignee". Currently there are 35 users on the list, with more to come. However, when I add a new hardware asset (lapot, desktop, whatever) the list visible on the "assignee" field never has more than 33 users. I've tested adding/removing users and it never shows more than those 33. Is there some limitation?

[Marc - Devoteam]

Hi @João Rita 

Can you show the configuration of your asset schema in detail and the cutom asset field configuration that is used?

[João Rita]

By "configuration of your asset schema in detail" you mean this image? And "custom asset"... which one is that?

[Marc - Devoteam]

Hi @João Rita 

No the configuration of the object type and objects you want to use.

And the configuration of the custom field you have created to show asset information.

[Fazila Ashraf]

Hi @João Rita 

What the applied AQL & filter on the Assets field?

[João Rita]

None, no filters applied in any field.

[Fazila Ashraf]

@João Rita , Can you give me the details of these setting applied on the assets field -> https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/

[Fazila Ashraf]

@João Rita , did you get a chance to review the link i shared above?

The screen shot you shared in the other answer is on the asset schema and not the assets objects field that is needed to help you further.

[João Rita]

Apologies for not answering sooner, severe work overload... tbh, I could not even try. But the issue is of no real importance, since I do get aroud it, so just close this.