JPD Idea Not Showing in Jira Epic for Some Users

[Corey Hampton]

We have a team of BA's that we don't want to provide access to JPD. However, we are creating the Delivery Ticket (Epic) from the Idea in JPD. I'm the admin, so I can see all of the Idea info in the Epic ticket but the BA's cannot.

I don't not want to open JPD access to the BA's, not even view access. We only want them to see the Idea content once it's in the Epic. 

How can I do this?

[Jet · Accepted solution]

@Corey Hampton - any Jira user can view ideas in JPD, because they automatically get a contributor role. The purpose of the ideas panelis to provide Jira users with context about the idea related to the delivery ticket. Both contributors and creators can view that, and  clicking on it takes them to Jira Product Discovery. 

We do NOT use custom permissions. You can read more about roles &permissions here https://community.atlassian.com/t5/Jira-Product-Discovery-articles/The-different-types-of-users-creators-contributors-and/ba-p/2378354

I'm not sure why this is not functioning as expected for your BA's. Could you please check again to see if users without a JPD license can access JPD by clicking the link?

If so, could you please screen record the issue and share it with me?

Additionally, I have noted custom permissions as a potential feature improvement.

Thank you,

Jet

[Amina Bouabdallah · Accepted solution]

hi there! we are working on showing in Jira the link to the idea for each epic. Just that one idea. Would that help?

[Corey Hampton]

That link already exists, but it doesn't do any good if the person doesn't have access to JPD. It's just a link and if they click it, it doesn't work because they don't have access. 

Our goal is have the BA's work completely inside of Jira and not have access to JPD.

[Mart Postma · Accepted solution]

Hi @Corey Hampton 

What do you exactly mean with "the Idea content"? Is that all the fields from the JPD project, or just the description of the Idea which you would like to be copied over to the description of the Epic in Jira?

If the latter is the case, you can for example build an automation rule which copies over the description to the Epic as a comment or description. But, showing all fields from JPD in an Epic will be more cumbersome to configure using automation rules.

Another solution could be creating a stakeholder view in JPD, in which you only display the Ideas (and fields) you would like to share with your BA's. 

[Corey Hampton]

The Stakeholder view won't work, because the BA's would need to be Creators to see the Idea in Jira. We can't give everyone Creator access. We don't want all BA's to have access to all products and Ideas that haven't been added to the Roadmap, plus we don't want them seeing other Ideas from product lines that they don't work on.

Yes, we want some, if not all of the data from the Idea in the Jira Description. I feel like large organizations would need this view. I really prefer not to build an automation rule but I guess that's my only option as of right now.

[Mart Postma]

Hi @Corey Hampton 

BA's do not need to be creators in order to access these Stakeholder views - see: https://www.atlassian.com/blog/jira-product-discovery/publish-views-external

As an example, let's say you create a view for your BA's and add a custom label "SharedWithBAs" to all the Ideas you would like to share with them.

Then on this new view in JPD, filter for all Ideas which have this new label and only those will show up (this fits your requirement to not share all Ideas with the BA's). As soon as you remove this label, or add this label, from or to an Idea, the view will be updated automatically.

I hope that this is exactly what you are looking for!

Another example, from the JPD team themselves: JPD Roadmap (i.e. they only share a subset of the Ideas they are working on with the broader public in an externally shared view, without revealing all other Ideas they are working on)

[Corey Hampton]

I think you're missing my original problem.

BA's have to be Creators in order to see the Idea info in the Jira Epic (delivery ticket). There's a checkbox when you create the delivery ticket to include the Idea info. When you do this, the BA cannot see the Idea info in the Epic because they are not Creators in JPD.

I would like the BA's to see all of the Idea info (read only) in the Epic but not have any other kind of access to JPD. It seems like I should be able to chose what data points from the Idea I want included in the delivery ticket with a setting to allow users to see those data points in the Epic.

[Jet]

@Corey Hampton 

BA's have to be Creators in order to see the Idea info in the Jira Epic (delivery ticket).

BA's don't need to be creators to see the context of ideas in the Epic within Jira. 

• If you Jira product discovery project access level is 'open' then any Jira user will be able to see linked ideas context in Epics/issues 
• It it's set to 'private' then only users who are added as Contributors will see it in Jira

As mentioned in my previous message, we don't offer custom permissions for viewing idea context in Jira and viewing the Jira Product Discovery project.

Hope this helps

see: https://www.loom.com/share/82673d11447f485a9cc363d1f98fe277