Not receiving email notifications in Jira

[Jess Nark Paloma]

Hi,

Good day! 

Kirby Glad didn't receive any email notification from Jira every time someone will mentioned him in the comment in a Jira ticket.

Here's Kirby's email address: kglad@kryteriononline.com

Here's what I did so far:
-  go to this link: https://kryterion.atlassian.net/secure/ViewPersonalSettings.jspa
- Once done, go to under email notifications for issue activity and set it
as “send me email notifications”, check those boxes below and save changes.
- check the following:
- you're watching the issue
- you're the reporter
- you're the assignee for the issue
- someone mentions you
(Kirby said this is the same settings before reaching out to me)

- Troubleshoot notifications in Jira
https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

- watch your issues and inherit from global
https://community.atlassian.com/t5/Jira-Core-Server-questions/watch-your-issues-and-inherit-from-global/qaq-p/1177092#:~:text=Inherit%20from%20global%20settings%20actually,by%20default%20set%20to%20Yes.

- Unblocking Office365 emails for Atlassian Cloud
https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

- Direct link to create a rule in Office 365:
https://admin.exchange.microsoft.com/#/transportrules

- just FYI, we are both site admins

I saw this:

Maybe someone can do what Daniel did to Jim's email address?

Thank you.

Best regards,
Jess

[Trudy Claspill · Accepted solution]

Hello @Jess Nark Paloma 

You should reach out directly to Atlassian Support by opening a support ticket to get that cleared up.

https://support.atlassian.com/contact/

This is a user community. Atlassian Team members often participate, but this is not the preferred method to try to contact Atlassian support.

[Jess Nark Paloma]

Thank you.

[Anusha Rutnam]

Just a note here to let everyone know that if a user is not receiving their invite link because their email is on our suppression list, clicking the Resend invite link will unsuppress their email without you needing to contact Support.

Please note you will only see the Resend invite link if the user is unverified (i.e. if they have never logged in before). If you don't see the link, you will need to contact our Support team to have the email unsuppressed.

Note: For existing users, there is one more self-serve tool for unsuppressing the blocked emails of users who are not receiving notifications from either a Jira Software or Jira Work Management project. You can read more on that here.

For more information on this topic in this article: Jira Cloud email notification suppression list and why users don't receive email notification