According to documentation(https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html) it's possible to add request type groups. This is not possible in our JIRA Service Desk Cloud setup. Is this a bug?
image2016-11-18 11:5:4.png
Thanks, Jack, but unfortunately the "Request types" overview with the "Add group" is not present in the project:
image2016-11-18 11:20:14.png
I do have all the admin rights required.
How do I proceed do have this fixed?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Odd, seems to be a permissions thing. You should have access if you are System or Project Admin. So I assume you can do other sysadmin functions, e.g. if you go to Email requests you can modify the email, etc. If that is the case then I suggest contacting Atlassian Support to open a ticket.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Chris,
i'm sure you have this right but just in case - https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I latest version I can't see any ADD BUTTON in order to ADD group.
Was deleted ??
Any HELP, please...
P.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.