Not displayed field is marked required

HI,

we have in our project a required field.

This could be filled when editing or closing an issue. On the screen for creating it is not displayed.

But I can't create issues without this field filled.

What can I do? We do not have this information on creating an issue.

Best regards

Christof

2 answers

1 accepted

1 vote

A field in JIRA is either required or optional when you do it in the field configuration.  You either need to put it on the screen so that it can be filled in (because it's required), or make it optional and do the "mandatory" thing later.

Usually, people use validators in the workflow.  A common example might be a "root cause" field for an incident type issue - you don't know what it is when an incident is raised, so you make it optional in the field configuration.  But on the "close issue" transition, you add a validator to say "you can not close this without something in the root cause field".

Another trick is to use Behaviours from the script runner add-on to make a field effectively mandatory on the front-end with clever rules.  And there are other add-ons which give you some flexibility with mandatory fields in other ways (as well as lots providing clever validators)

0 vote
Tarun Sapra Community Champion Sep 12, 2016

The field has been marked "required" on the field configuration but you need to remove this field from the "Create Issue" screen configuration from the Screen  Scheme Configuration section of the project. Once you remove the field from the screen things should work fine.

The field is not on the create screen.

But as it is marked as required in the field configuration, this seems to be globally for the project and can not be left empty, even is is not on the screen.

Tarun Sapra Community Champion Sep 12, 2016

May be then you need to have a Field configuration specific to the issueType as it's currently the field configuration is for the whole project.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,219 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot