we have in our project a required field.
This could be filled when editing or closing an issue. On the screen for creating it is not displayed.
But I can't create issues without this field filled.
What can I do? We do not have this information on creating an issue.
A field in JIRA is either required or optional when you do it in the field configuration. You either need to put it on the screen so that it can be filled in (because it's required), or make it optional and do the "mandatory" thing later.
Usually, people use validators in the workflow. A common example might be a "root cause" field for an incident type issue - you don't know what it is when an incident is raised, so you make it optional in the field configuration. But on the "close issue" transition, you add a validator to say "you can not close this without something in the root cause field".
Another trick is to use Behaviours from the script runner add-on to make a field effectively mandatory on the front-end with clever rules. And there are other add-ons which give you some flexibility with mandatory fields in other ways (as well as lots providing clever validators)
The field has been marked "required" on the field configuration but you need to remove this field from the "Create Issue" screen configuration from the Screen Scheme Configuration section of the project. Once you remove the field from the screen things should work fine.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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