Not displayed field is marked required


we have in our project a required field.

This could be filled when editing or closing an issue. On the screen for creating it is not displayed.

But I can't create issues without this field filled.

What can I do? We do not have this information on creating an issue.

Best regards


2 answers

1 accepted

This widget could not be displayed.

A field in JIRA is either required or optional when you do it in the field configuration.  You either need to put it on the screen so that it can be filled in (because it's required), or make it optional and do the "mandatory" thing later.

Usually, people use validators in the workflow.  A common example might be a "root cause" field for an incident type issue - you don't know what it is when an incident is raised, so you make it optional in the field configuration.  But on the "close issue" transition, you add a validator to say "you can not close this without something in the root cause field".

Another trick is to use Behaviours from the script runner add-on to make a field effectively mandatory on the front-end with clever rules.  And there are other add-ons which give you some flexibility with mandatory fields in other ways (as well as lots providing clever validators)

This widget could not be displayed.
Tarun Sapra Community Champion Sep 12, 2016

The field has been marked "required" on the field configuration but you need to remove this field from the "Create Issue" screen configuration from the Screen  Scheme Configuration section of the project. Once you remove the field from the screen things should work fine.

The field is not on the create screen.

But as it is marked as required in the field configuration, this seems to be globally for the project and can not be left empty, even is is not on the screen.

Tarun Sapra Community Champion Sep 12, 2016

May be then you need to have a Field configuration specific to the issueType as it's currently the field configuration is for the whole project.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

65 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you