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No requests were found.



I'm using JSD and I'm creating ticket on behalf of other users via the portal and I get the following error. Ticket was not created. I couldn't find the ticket in the agent view. Ticket number is running but it's just not showing in the open queue.  


The following is this ticket number between 14 to 21 is all missing and all was created on behalf of someone. 

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Answer accepted

Hello Stephanie,


Are u using security levels? Sometimes they can be created with a security level you cannot see.

Yes I'm using security level and it seem like it was due to security level :) 


Thank YOu.


I am having this same issue with one of our Service desks. When a service desk agent raises a request of someone's behalf the agent is directed to an error "No requests were found." Of course this is wrong as the requests were actually created. 

Anyone know how to get the ticket summary page working after a request is created on someone's behalf?

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