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Hello 

I'm using JSD and I'm creating ticket on behalf of other users via the portal and I get the following error. Ticket was not created. I couldn't find the ticket in the agent view. Ticket number is running but it's just not showing in the open queue.  

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The following is this ticket number between 14 to 21 is all missing and all was created on behalf of someone. 
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1 answer

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Hello Stephanie,

 

Are u using security levels? Sometimes they can be created with a security level you cannot see.

Yes I'm using security level and it seem like it was due to security level :) 

 

Thank YOu.

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