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No mail is being received when a user is being added as a new customer.

Moorad HEETUN
Moorad HEETUN Mar 28, 2023

Hello,

 

When I'm adding a user under the Customer section, I've received a pop-up saying that a mail is being sent to the newly added customer but in real, the mail has never been received.

Any help?

Thanks.

Regards.
Moorad.

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Nicolas Tagle
Nicolas Tagle
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Mar 28, 2023

Hello Moorad,

Is this happening for more than 1 single user?.

IF not it can be that that user is on the grey list of Jira. You will have to raise a ticket with support for them to review the gray list and start sending notification to that email again. You may also let me know if other notification are being received by the user in question.

Cheers,

Nico.

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Moorad HEETUN
Moorad HEETUN Mar 30, 2023

Can you provide me with the link of the support please?

Thank you in advance.

Moorad,

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