No Add Approval checkbox in workflow


I created the Service Desk project, then added my workflow to it. I wanted to add an approval option, unfortunately clicking on the status I do not have chceck box Add Approval. I have the approvals field added to the creation and editing screen. The Service Desk version is 3.7

2 answers

0 votes
Tansu Akdeniz Community Champion Sep 11, 2018

Hi @Tomasz Bryła,

Is it a draft workflow? If published, is the workflow matched with an issuetype used in a service desk project?

Yes, all this things are configured.

0 votes

Hi @Tomasz Bryła,


If you check this page:

"To set up an approval step on a workflow for your project, you need to have the Jira administrator global permission"


Do you have the right permissions?




@Adrián Plaza [DEISER] Yes, I'm Jira Administrator 

This is great @Tomasz Bryła, can you share what you view when are you trying to add and approval?

Hi @Tomasz Bryła,


Is the workflow at least associated with a one Jira Service Desk project type?

Hi @Tomasz Bryła,


This is really weird can you review this manual and check all the points:


I hope this help.

I create brand new Service Desk Project, so every of this things are setup like it should to be. I don't know where is a problem. In last instation of Jira where I was Administrator it wos work properly. Maybe some of system addon is disable? 

Hi @Tomasz Bryła,

This is so weird, can you review if all the add-ons are enabled?


Plugin is Enabled.

And the all the modules inside this plugin?

I can't see any modules for this plugin, I found this information in System Info. I chceck on database and pluginenabled is true. 

Hi @Tomasz Bryła,


Change localhost URL for your Jira URL and try: http://localhost:8080/jira/plugins/servlet/upm/manage/all

Doesn't work :/ image.png

Can you share one URL that works and the URL that doesn't work?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,254 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you