No Add Approval checkbox in workflow

[Tomasz Bryła]

Hi,

I created the Service Desk project, then added my workflow to it. I wanted to add an approval option, unfortunately clicking on the status I do not have chceck box Add Approval. I have the approvals field added to the creation and editing screen. The Service Desk version is 3.7

[cyborg]

Hi,

unfortunately, I'm a little late to the party.

I just had the same problem and found out that the workflow must be assigned to a Jira Service Management project (at least one, probably).

What made it a little tricky in my case was that although the workflow scheme with the workflow in question (no approval checkbox) was linked to a JSM project, the issue type assigned to the workflow was not included in the project's issue type scheme. As a result, the workflow was not used in the JSM project and was therefore not associated with any JSM project.

After I added the IssueType assigned to the workflow in the IssueType Scheme and edited the workflow again, the approval checkbox was there.

Hope this helps.

[Adrián Plaza [DEISER]]

Hi @Tomasz Bryła,

If you check this page: https://confluence.atlassian.com/servicedeskserver037/setting-up-approvals-935575805.html

"To set up an approval step on a workflow for your project, you need to have the Jira administrator global permission"

Do you have the right permissions?

Cheers,

Adrián.

[Tomasz Bryła]

@Adrián Plaza [DEISER] Yes, I'm Jira Administrator 

[Adrián Plaza [DEISER]]

This is great @Tomasz Bryła, can you share what you view when are you trying to add and approval?

[Tomasz Bryła]

@Adrián Plaza [DEISER] 

[Adrián Plaza [DEISER]]

Hi @Tomasz Bryła,

Is the workflow at least associated with a one Jira Service Desk project type?

[Tomasz Bryła]

Yes, it is. 

[Adrián Plaza [DEISER]]

Hi @Tomasz Bryła,

This is really weird can you review this manual and check all the points: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html

I hope this help.

[Tomasz Bryła]

I create brand new Service Desk Project, so every of this things are setup like it should to be. I don't know where is a problem. In last instation of Jira where I was Administrator it wos work properly. Maybe some of system addon is disable? 

[Adrián Plaza [DEISER]]

Hi @Tomasz Bryła,

This is so weird, can you review if all the add-ons are enabled?

[Tomasz Bryła]

Plugin is Enabled.

[Adrián Plaza [DEISER]]

And the all the modules inside this plugin?

[Tomasz Bryła]

I can't see any modules for this plugin, I found this information in System Info. I chceck on database and pluginenabled is true. 

[Adrián Plaza [DEISER]]

Hi @Tomasz Bryła,

Change localhost URL for your Jira URL and try: http://localhost:8080/jira/plugins/servlet/upm/manage/all

[Tomasz Bryła]

Doesn't work :/ 

[Adrián Plaza [DEISER]]

Can you share one URL that works and the URL that doesn't work?

[Tansu Akdeniz]

Hi @Tomasz Bryła,

Is it a draft workflow? If published, is the workflow matched with an issuetype used in a service desk project?

[Tomasz Bryła]

Yes, all this things are configured.

[MTurner]

Was there any solution to this? I also cannot see the add approval button