Hi,
I created the Service Desk project, then added my workflow to it. I wanted to add an approval option, unfortunately clicking on the status I do not have chceck box Add Approval. I have the approvals field added to the creation and editing screen. The Service Desk version is 3.7
Hi @Tomasz Bryła,
If you check this page: https://confluence.atlassian.com/servicedeskserver037/setting-up-approvals-935575805.html
"To set up an approval step on a workflow for your project, you need to have the Jira administrator global permission"
Do you have the right permissions?
Cheers,
Adrián.
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This is great @Tomasz Bryła, can you share what you view when are you trying to add and approval?
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Hi @Tomasz Bryła,
This is really weird can you review this manual and check all the points: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html
I hope this help.
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I create brand new Service Desk Project, so every of this things are setup like it should to be. I don't know where is a problem. In last instation of Jira where I was Administrator it wos work properly. Maybe some of system addon is disable?
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Hi @Tomasz Bryła,
This is so weird, can you review if all the add-ons are enabled?
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And the all the modules inside this plugin?
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I can't see any modules for this plugin, I found this information in System Info. I chceck on database and pluginenabled is true.
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Hi @Tomasz Bryła,
Change localhost URL for your Jira URL and try: http://localhost:8080/jira/plugins/servlet/upm/manage/all
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Can you share one URL that works and the URL that doesn't work?
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Hi @Tomasz Bryła,
Is it a draft workflow? If published, is the workflow matched with an issuetype used in a service desk project?
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