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No Add Approval checkbox in workflow


I created the Service Desk project, then added my workflow to it. I wanted to add an approval option, unfortunately clicking on the status I do not have chceck box Add Approval. I have the approvals field added to the creation and editing screen. The Service Desk version is 3.7

2 answers

0 votes
Tansu Akdeniz Community Leader Sep 11, 2018

Hi @Tomasz Bryła,

Is it a draft workflow? If published, is the workflow matched with an issuetype used in a service desk project?

Yes, all this things are configured.

0 votes

Hi @Tomasz Bryła,


If you check this page:

"To set up an approval step on a workflow for your project, you need to have the Jira administrator global permission"


Do you have the right permissions?




@Adrián Plaza [DEISER] Yes, I'm Jira Administrator 

This is great @Tomasz Bryła, can you share what you view when are you trying to add and approval?

Hi @Tomasz Bryła,


Is the workflow at least associated with a one Jira Service Desk project type?

Hi @Tomasz Bryła,


This is really weird can you review this manual and check all the points:


I hope this help.

I create brand new Service Desk Project, so every of this things are setup like it should to be. I don't know where is a problem. In last instation of Jira where I was Administrator it wos work properly. Maybe some of system addon is disable? 

Hi @Tomasz Bryła,

This is so weird, can you review if all the add-ons are enabled?


Plugin is Enabled.

And the all the modules inside this plugin?

I can't see any modules for this plugin, I found this information in System Info. I chceck on database and pluginenabled is true. 

Hi @Tomasz Bryła,


Change localhost URL for your Jira URL and try: http://localhost:8080/jira/plugins/servlet/upm/manage/all

Doesn't work :/ image.png

Can you share one URL that works and the URL that doesn't work?

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