I send translation requests via Jira. The Jira is usually created by another team member who will attach a file or a link to be translated. They will assign me this Jira.
Once I check the file/link and Jira, I need to assign the task to a list of various service providers. This list is different per project/request. So I have all these lists in a notepad file, and I used to copy the relevant list from Notepad and paste it into the Jira description field.
The people tagged would appear like [Estelle Bailly|~accountid:557058:13c045a0-7412-4aeb-a28c-5e77a5c33eec] and it would actually tag them (they would receive a notification email).
Using the new Jira view, I can't use those lists anymore in the new Jira as names would appear as above([Estelle Bailly|~accountid:557058:13c045a0-7412-4aeb-a28c-5e77a5c33eec]) but no one will receive a notification email.
Typing each name for each of my Jira requests is time-consuming and there is always a risk to tag the wrong person if I do it manually for each Jira, so I would like to know whether there is a solution to create lists of people in a separate file (notepad, word, whatever), so that I can copy/paste them in the relevant Jira and assign them the right tasks.
Thanks for reading me and thanks in advance for your help!
Hi @Estelle Bailly -- Welcome to the Atlassian Community!
According to this suggestion to re-add that feature, the only work-around is to use the old issue view: https://jira.atlassian.com/browse/JRACLOUD-75135
But, that old view is gone. You may temporarily switch back to the old view using these instructions:
Hi, @Estelle Bailly
As the issues/improvements are worked out in the new view, there is a more complicated work-around you could try: automation for Jira.
Let's say you had three defined sets of people you wanted mentioned in the description field. You could use an automation rule for each add the people as the automation can mention them effectively (using the smart values you were previously pasting). When needed, just run the desired manually triggered rule from the issue.
If that approach interests you, here are some references to get you started:
And, if you need help please post the rule you have tried and the community will offer ideas. Thanks!
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