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Modify Reporter not working

Hello, I'm trying to allow people in my projects to modify the reporter on tickets. Mostly these are cloned issues, but not all the time, and the problem happens with both types. 

I've set the project specific permissions to allow the correct project role to perform this action, and after finding some other related tickets in this community, I've also confirmed that I'm in the Global permissions section called Browse Users. 

To clarify on the symptom, when hovering the mouse over the Reporter field, it doesn't give me the option to change it in the same way that the Assignee field directly above it, does. 

I'm on Cloud Jira, I'm an admin, and I've also confirmed with the permissions helper that I should be able to perform this action (there were ticks across the board!)

Cheers in advance! 

2 answers

1 accepted

0 votes
Answer accepted

Hi @Miles Monty 

Please check if the "Reporter" field is added to the "Edit Screen".

Amazing, thanks very much! 

 

Wow, how profoundly confusing that the field so clearly shows on the page but hasn't been explicitly added in the legacy Edit screen. 

Sorry my stupidity but have to ask. Where is this "Edit Screen"? I have a same problem but can't find "Edit Screen". I may be a little blind now...

0 votes
Brant Schroeder Community Leader Mar 09, 2021

@Miles Monty 

Since you confirmed that you have permission and should be able to do it can you confirm that the edit screen on the screen scheme has reporter on it.  If you are using a next-gen project you need make sure that reporter is on the request type under context fields (service management)

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