Memory Issues leading to missing dashboard menus

Memory issues affecting server and dashboard menus not loading 

The server has been very unresponsive yesterday and today. The jira service was reset today for an unknown reason based on the logs which were pulled from the server that’s currently running Jira. Another issue we faced again today was also the TCP port 8080 wasn’t being associated with an ownership when the service was restarted causing the service desk which is pointing to be down. We were able to adjust the port to 8100 and restart the session which restored the connectivity to the service desk, but the dashboard isn’t booting correctly such as drop-down menus, and the projects aren't loading either entirely. I run the log Analyzer on the system, and the following errors and logs were the output. There is more than enough space on the server the max the CPU has hit was around 45 percent and only using around 4.5 Gigs of ram out of 16G.

Please advise



1 answer

Did you click on the links provided by the Log Scanner and verify if those matched your problems?  Also, the first entry refers to an incompatible plugin, have you looked at the Manage Add-ons page to see if there are incompatibilities?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,210 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot