A new field has been created in our Jira, called: resolution groups, how can I massively populate it for previously opened tickets?
We need to assign these fields to tickets that are already closed.
Hi @Karoline Rezende Ramos You can achieve this using Bulk Operation, update this new field with any value and field will be visible for older issues as well.
you can use External System Import ( upload CSV file) to update existing issues.
1 - On JIRA application, click to search for issues to display the issue navigator page
2 - Define which issues you would like to update in the filter > Click to Export it.
3 - Once you export your CSV file, use a spreadsheet software (Excel, LibreOffice, etc) to update the relevant columns (fields) in your issues. Keep the issue-key unchanged in order to map the changes to the existing issues in your JIRA when you import it
4 - After saving the CSV file changes, navigate to your JIRA Settings > System > External System Import and import your issues back to JIRA, mapping the issue-key and all the changed fields
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