Jira stop watching issue not working when user is the reporter

It seems the stop watching option is not really working when the user is the one who has reporter the issue. I experience this issue where I reported a user story and I am still receiving email notifications even though I am not watching the issue any more. This doesn’t seem to be normal and I would like it to be fixed because I am receiving an enormous amount of notifications that I essentially don’t want to receive anymore (but still needs to be notified when I actually want to watch an issue).

1 answer

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Hi Swapnashilpa,

 

The reason why you still receive notifications is due to the settings of the Notification Scheme that is used for that project. You need to be an admin to change these settings. 

These settings can be found here:

In your project click "Project settings" followed by notifications. Modify as you want but keep in mind that you change this setting for everyone and not just for yourself.

Regards,

Dave

I suspect the notification scheme says to notify "reporter and watchers", so you're getting the mail because you're the reporter.

Hi Nic,

I'll join the same problem and would like to explain more.

We've fixed the notification scheme to exclude the reporter from all notifications (because in our system the majority of issues are reported by the same person, but he doesn't want to be notified on every update). BUT, the problem is that the reporter is by default also a watcher, and watchers do receive all notifications, so the problem persists.

Any idea how to fix this?

Alexey Matveev Community Champion Nov 14, 2017

Hi,

Go to system-> user default settings and uncheck autowatch own issues.

Hi Alexey,

Thanks for your fast reply! 

I've changed the autowatch own issues setting to 'No' but unfortunately, this is good only for new issues. The old ones, I've reported are still watched by me and I can't unwatch them. Is this a bug? 

Alexey Matveev Community Champion Nov 15, 2017

No, it is not a bug. The settings work only on new issues. If you have Adaptivist Scriptrunner or Power Script, you could write your own script to remove watchers from old issues.

So, I would be able to unwatch the issues via script but not manually or using bulk unwatch? 

Is there some mechanism in JIRA, that the script runner is able to override, and the UI is not? I'm not really sure I understand the difference...

Alexey Matveev Community Champion Nov 15, 2017

You would run the script only once. Just to unwatch reporters for all issues. Then you do not need this script anymore. New issues would work fine.

copied from JRASERVER-65109

Another workaround to stop watching individual issues with this problem that worked for us:

  • Click "Stop watching this issue"
  • Click "Start watching this issue"
  • Click "Stop watching this issue" again

This also worked using Bulk Change:

  • Bulk change the issues selecting "Stop watching issues"
  • Bulk change the issues selecting "Start watching issues"
  • Bulk change the issues selecting "Stop watching issues" again

this worked for me

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