As a reporter of a specific issue, I receive notifications for every update in the issue, although I am not watching the issue (it does give me the ability to start watching it).
Is there any way to prevent this from happening? Is it something that requires administrator privileges?
I wonder if this is a UX (user experience) issue that needs fixing, rather than a technical issue?
Perhaps the user interface needs to adhere to this mental model:
WHEN I (a Jira user) click 'Stop watching' on a Jira issue,
THEN I (a Jira user) stop receiving any e-mails and/or notifications about that issue.
Which differs from the system designer's model of adhering to notification schemes (which are only editable by a system administrator).
Supporting evidence user's perceive this as a problem:
Supporting academic reference(s) for the hypothesis:
Anecdotally, I have experienced this issue in a couple of workplaces on many projects, and, in my experience, in response to this UX issue, users tend to:
The broken approach is that there are two methods driving notifications for an issue: the Notification Scheme for the project and the Watchers system.
This should be simplified so that there is only one system (the Watchers system) and the project-level configuration should come down to who should be added automatically to the watchers list.
Then, when it is no longer appropriate for a user to be notified of changes to an issue, this can be managed on an issue-by-issue basis by the user themselves or an admin with the Manage Watchers privilege.
Recommendations here and elsewhere to:
are invalid: changing the reporter loses important information (or hides it, at least) - it might well be useful to know whom to contact for more information on an issue; changing the notification scheme across the project is too wide an impact for something that should be manageable by individual users on an issue-by-issue basis.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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