Jira not loading via Reverse Proxy

Waleed Ahmed May 8, 2024

Hey Team,

I'm facing a issue to with my Jira client service setup on a reverse proxy. Only by using a reverse proxy, I'm encountering issue, else its working fine on its original domain, Could anyone lend a help with this? Your assistance would be highly valued!

Warm Regards,
Waleed A.Screenshot from 2024-05-09 09-10-01.png

1 answer

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marc -Collabello--Phase Locked-
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May 9, 2024

Basically you can't use Jira Cloud behind a reverse proxy.

Waleed Ahmed May 10, 2024

Dear @marc -Collabello--Phase Locked-
Thanks for update but have you read these updates and articles and do you know about it?

1. https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/

2. https://www.atlassian.com/roadmap/cloud?selectedProduct=&search=custom%20domains

Screenshot from 2024-05-10 09-07-32.png


And basically this is our url and we want to bring it behind a reverse proxy or add a custom support domain which could redirect to it. https://ivolve.atlassian.net/servicedesk/customer/portal/5

we want the above URL to be hosted at support.ivolve.io

marc -Collabello--Phase Locked-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

Custom domains do not work with proxies.  You need to change your DNS records as instructed by Atlassian.  Once the DNS records have propagated, you can use Jira with your custom domain.

Waleed Ahmed May 10, 2024

Yes @marc -Collabello--Phase Locked- 
I do understand that we'll have no need to use reverse proxy, i'm just asking would it be possible in our case as we are using Jira on Cloud and it would be done easily? like after changing the whole big link https://ivolve.atlassian.net/servicedesk/customer/portal/5 to a customized domain of support.ivolve.io

Warm Regards,
Waleed A.

marc -Collabello--Phase Locked-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2024

A proxy won't work.  I think the main reason is the TLS termination and the communication with multiple Atlassian domains.

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