Jira Capture for Portal Customers ?


There is a possibility to use JIRA capture for the Customer Portal users ?

I mean, we want to install JIRA Capture plugin over all PC's, it will be awesome if a "simple Portal user" can use JIRA Capture for screenshots.                

In the description of the plugin we can see: "That's why JIRA Capture was designed so that all stakeholders – product owners, developers, designers, quality engineers, and even users – can improve product quality by quickly raising detailed issues."

Am i missing something? users = customer Portal users or JIRA users (with agent rights for the Service Desk)?  

If it is been related to user rights, where i have to add rights for this?



1 answer

1 accepted

1 vote

Not in the way you're thinking. 

JIRA normally has a really simple user system - you are either a user, or you are not.  Most addons, including Capture, follow that - if you want to use Capture, you have to be a JIRA user. 

Service Desk adds two more types of user - Agents and Customers.  Agents are also JIRA users, but Customers are not - they can also be JIRA users, but most customers are not JIRA users.  They are people who happen to need to talk to JIRA users via the portal.  Because they are not JIRA users, they don't get Capture rights.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

731 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you