You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Join now to unlock these features and more
Previously, our automated response was working normally, however, right now we are experiencing some issues. The acknowledgement should be visible to customer comment but it is not showing now in customer comment field, see below:
Our Settings says that only the "Service Desk Agent" will have an access to use the "Reply to Customer".
Our acknowledgment automation has a specific actor set - "Service Delivery Team". Last week, we did a clean-up of the role and unfortunately, we removed the "Service Desk Agent" role from that actor. We set it back to the correct role and the automation is working normally now.