JIRA user cannot be found

My JIRA user list only populates with two people now. I have done nothing (planning a web server move, but have not done it yet). And even entering the first few letter, full name, or username valid of users fails; JIRA says no such user. I see the users in the user mgmt screen, have set user browse for anyone, even set frother.assignee.field = false. Nothing doing. At this point, I am suddenly only able to assign issues to myself and one other user. No others show up. This happens for existing, as well as new issues being created.

Any help would be greatly appreciated.

2 answers

1 accepted

You need to check the permission list, specifically the "assigable users" permission. See if it is only those two folks listed there or a group. If so, that's the limiting factor of the assignee.

Awesome! Thanks very much indeed. That did it. :)

When you say "jira user list..." where are you looking? In a particular project? In the admin console?

In a project, when I try to assign a bug to a user.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,184 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot