JIRA issue routing based on time of issue creation

Hi:

We want to selectively route JIRA issues depending on the time of day. The application is a support group.

Between the hours of 0800 and 1800, one group/person/role gets assigned issues that are created in Project X; between 1800 and 0800, and on weekends, a different group/person/role gets assigned those issues.

What's the most elegant way to achieve this?

2 answers

2 votes

I'd remove the "assignee" field from the creation screen, and then write a listener that catches "issue created" events for that project, OR a post-function you can add to the "create" transition. Either way, the code would need to reassign them automatically.

I'd be strongly tempted to use the "script runner" plugin to do these as well - saves you writing a whole chunk of code/plugin yourself.

0 vote
Renjith Pillai Community Champion Oct 12, 2012

Usage of Scriped Custom Field (from the same link Script Runner that Nic gave), you can easily determine your zone, let's say you have A,B and C.

And for the people who are working on those zones, it is just a simple filter in their dashboard which gives them their tickets created in the time they are responsible for (Zone ~ "ZoneA").

//sample
if(issue.getCreated().getHours() > 8 )
{
	return "ZoneA";
}
else
{
	return "ZoneB";
}

https://studio.plugins.atlassian.com/wiki/display/GRV/Scripted+Fields

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot