JIRA issue routing based on time of issue creation


We want to selectively route JIRA issues depending on the time of day. The application is a support group.

Between the hours of 0800 and 1800, one group/person/role gets assigned issues that are created in Project X; between 1800 and 0800, and on weekends, a different group/person/role gets assigned those issues.

What's the most elegant way to achieve this?

2 answers

2 votes

I'd remove the "assignee" field from the creation screen, and then write a listener that catches "issue created" events for that project, OR a post-function you can add to the "create" transition. Either way, the code would need to reassign them automatically.

I'd be strongly tempted to use the "script runner" plugin to do these as well - saves you writing a whole chunk of code/plugin yourself.

0 vote
Renjith Pillai Community Champion Oct 12, 2012

Usage of Scriped Custom Field (from the same link Script Runner that Nic gave), you can easily determine your zone, let's say you have A,B and C.

And for the people who are working on those zones, it is just a simple filter in their dashboard which gives them their tickets created in the time they are responsible for (Zone ~ "ZoneA").

if(issue.getCreated().getHours() > 8 )
	return "ZoneA";
	return "ZoneB";


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