JIRA Service Desk Customers - Can they change a requests priority?

Are JSD Customers able to change the priority of a request after it's been submitted?

1 answer

1 accepted

Hi Pakorn,

in plugin Actions for JIRA Service Desk there is option to add transition to customer portal with transition screen and you can also use global transition to allow editing issue for customers. You can add only priority to screen. Here you can find instruction how to do it: https://intenso.atlassian.net/wiki/display/SPFJSD/Edit+issue+in+Customer+Portal or you can change priority on transition screen. Here is instruction: https://intenso.atlassian.net/wiki/display/SPFJSD/Actions


I hope I've helped you.

Best Regards

Thanks Daniel, 
I am not a fan that the add-on has fairly steep pricing, though this is definitely the way to do it.  

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

213 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you