JIRA SPRINT NOT CLOSING EVEN THOUGH ALL ISSUES ARE COMPLETE

[Salabh Ankur]

I get the error in JIRA that my sprint's Stories have subtasks in incomplete state even though when I check all the listed stories, their respective subtasks are all in complete state.

[RISHAV KUMAR GUPTA · Accepted solution]

Hi @Salabh Ankur , 

Based on your Doubt I checked and was able to find that I was not able to complete the sprint even my stories were in done status and subtask related to that issue were not in done status . So , we need to make subtask for each stories in done status then only we can complete our sprint . 

[Salabh Ankur]

Thanks for responding @RISHAV KUMAR GUPTA .
I have checked all the tasks, subtasks, stories on the board. All are in complete state. The board doesnt allow to complete the User Story if the subtask is incomplete.

[RISHAV KUMAR GUPTA]

Yes  @Salabh Ankur  if anyone of the  subtask status  is incomplete(not in done status) you will not be able to complete the sprint .

 

[Salabh Ankur]

Yes, But all my issues in the Sprint are complete. Still i get the error like the one shown in your screenshot when i try to complete the Sprint.

[RISHAV KUMAR GUPTA]

I suggest to check correctly once  in  ISSUE tab (ALL ISSUE ) whether all are in done status or not . This might be possible condition .

[Pramodh M]

Hi @Salabh Ankur 

You need to have a resolution field set for the sub-tasks in order to complete the Sprint!!

To ensure you have completed issues, please refer to the screenshot below

Thanks,
Pramodh

[Salabh Ankur]

Thanks for your response Pramodh
All of the subtasks and tasks/user stories in the sprint have the status as- Done

[Pramodh M]

Hi @Salabh Ankur 

Can you check your board query to confirm it has only one project and columns section as well?

Here are references I found in Community that could solve your problem

https://community.atlassian.com/t5/Jira-Software-articles/Why-can-t-I-close-or-start-a-sprint/ba-p/1764879

https://community.atlassian.com/t5/Jira-questions/Unable-to-Close-Sprint/qaq-p/862326

Thanks,
Pramodh

[Salabh Ankur]

Hi @Pramodh M 

Thanks for the references. I am checking those out.

Below are the screenshots of the board filter queries and columns.
Couldnt find anything wrong there.

[RISHAV KUMAR GUPTA]

Hi @Salabh Ankur   U have set  the Issue with the status name ( complete)  which is unmapped in the board configuration as u have shared . so mapped the  it to the done column  and the try u will be able to complete the sprint .  or make the each issue to done status then you will be able to complete the sprint .

thanks ,

Rishav

[Salabh Ankur]

Hey @RISHAV KUMAR GUPTA 

You have solved my problem which nobody was able to. Thanks a ton. After the mapping, i was able to close the open Sprints. Kudos to you 

[RISHAV KUMAR GUPTA]

Thanks a lot @Salabh Ankur .

[Maya.Zgrablic]

I had the same problem and based on the response from @RISHAV KUMAR GUPTA I was able to resolve it.  Thank you!

[Sam Heks-Tuit]

Just to add to this solution here for anyone who might come across it - You need all your "Closed" status' to be in the right-most column on the kanban. So if you have this issue but you have a column holding "wont do" and a column containing "done" it will think all you tickets in the wont do column, arent completed.