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Unable to Close Sprint

I created a separate sub-task workflow that only includes 4 status values. There are two that show as green values to indicate final status ("Cancelled" and "Done - Complete"). However, now when I try to close the sprint, I get a message that the following issues have sub-tasks that are not closed. When I go to the issues in question and review the sub-tasks, they all appear to be in the Done - Complete status. 

Is there some other way I need to identify the sub-task Done - Complete status = closed? 

What gives? I cannot seem to identify what needs to be done to close the sub-tasks? 

3 answers

1 accepted

2 votes
Answer accepted
Ollie Guan Community Leader Aug 07, 2018

Hi @Daniel Zimmerman,

Dose these 4 subtasks contain both “Done - Complete” and "Cancelled" statuses?

You can try to check the column management in the board configuration. Both of these final states match the Done column?


Thanks @Ollie Guan. The column was already setup as such. After trying again the following day, it allowed me to close the sprint. I did republish the workflow, but I can't see how that would have fixed the problem. Either way, it works now. 

@Ollie Guan  Thank you solution. my issue has been resolved.

This answer solved my issue also. How simple can it be!  Thank you!!

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