JIRA Cloud comments notified twice in Slack


Since Friday 5th, we noticed on Slack, that all comments added to JIRA tickets are now notified twice using JIRA cloud. 

This is happening for us across several channels that are using JIRA Cloud.

Has anyone else experienced this and have a fix? Or can we get in touch with JIRA to notify of this bug? (PS: if someone edits a comment, the notification only comes once, so it seems something to do with adding new comments)


1 answer

This widget could not be displayed.
Luiz Farias Atlassian Team Jan 10, 2018

Hello Negar,

Indeed there is a problem where notifications from comments are triggering two messages on Slack.

There is an opened bug report to address this problem, as you can see here: https://jira.atlassian.com/browse/JRACLOUD-68452


I hope it helps!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

232 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you