JIRA Cloud comments notified twice in Slack

Hello,

Since Friday 5th, we noticed on Slack, that all comments added to JIRA tickets are now notified twice using JIRA cloud. 

This is happening for us across several channels that are using JIRA Cloud.

Has anyone else experienced this and have a fix? Or can we get in touch with JIRA to notify of this bug? (PS: if someone edits a comment, the notification only comes once, so it seems something to do with adding new comments)

Thanks!

1 answer

0 vote
Luiz Farias Atlassian Team Jan 10, 2018

Hello Negar,

Indeed there is a problem where notifications from comments are triggering two messages on Slack.

There is an opened bug report to address this problem, as you can see here: https://jira.atlassian.com/browse/JRACLOUD-68452

 

I hope it helps!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

555 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you