JIRA Automation to Send Email of Issues Grouped by Assignee Without Use of Advanced Branching

Foster Jacob _BEG_ENG7-NA_
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February 20, 2025

I cannot seem to get my automation to work according to the link below in my version of JIRA. The method requires advanced branching but I do not seem to have this option available to me. I tried using a JQL branch with a smart value {{lookupIssues.assignee.distinct}} but this did not seem to work for me. How can I achieve this same goal without advanced branching? Is JQL branch the same as 'advanced branching'?

 

 

 

Automation to send email only once per assignee | Jira | Atlassian Documentation

 

Automation rule to send single email for all issues per assignee due next week | Automation | Atlassian Support

 

 

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1 answer

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Jack Brickey
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February 21, 2025

Hi @Foster Jacob _BEG_ENG7-NA_ , can you provide the details of your use case? When do you want to send email and what issues will be included. For example...

I want to notify each team member on Monday morning the list of issues they have that are due this week?

or...

I want to notify each team member daily of the issues that they have still open.

depending on your requirements, you may not even need automation, but rather simply setting up a filter subscription.

Foster Jacob _BEG_ENG7-NA_
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February 21, 2025

@Jack Brickey Thanks for replying!

I am using JIRA server not JIRA cloud.

My use case are two things...

1) I would like to send an email to each user which contains their issue(s) which are overdue or due within the next 5 days. This email would be sent every Monday at 8 am. I was trying to follow this implementation (Automation to send email only once per assignee | Jira | Atlassian Documentation) so that I do not need to create a unique branch for each user. I cannot seem to perform loop operations in JIRA server.

2) I would like to send email to myself with all issues which are overdue or due date within the next 5 days. I also want the issues to be grouped by assignee and sorted by due date. I guess I already have solution for this but its not how I want the email to be formatted. How I want to format the email can be shown in this example:

Hello,

Here is your T&R overdue summary for all users:

User1

   - Issue1Key Issue1URL Issue1DueDate

   - Issue2Key Issue2URL Issue2DueDate

   - Issue3Key Issue3URL Issue3DueDate

 

User2

   - Issue1Key Issue1URL Issue1DueDate

   - Issue2Key Issue2URL Issue2DueDate

   - Issue3Key Issue3URL Issue3DueDate

...

 

 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2025

sorry i don't have server version to test with. i would search the community for clues if you have not already done so.

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