JIRA 6.4 Upgrade Question

[Aaron Pascoe]

If my company is currently using JIRA Service Desk version 1, will we be able to upgrade to JIRA 6.4 without updating JIRA Service Desk?

Thanks!

[Nic Brough [Adaptavist] · Accepted solution]

Atlassian's release notes strongly imply "no".  Service Desk 1.2.7 is only flagged as working up to JIRA 6.3.15.  

Now, of course, there's no harm in trying it in a test system.  So I did.  It worked initially, but fell over when I converted an existing project to service desk, and with a new clean SD project, fell over on creating a new request.

If you're really keen on this, then I'd test it in your environment, but you won't be supported, and if you run into the problems I've seen, I doubt you'll get far.  (Just bear in mind that my laptop is running a Linux I built myself, and a dev JIRA spun up by the SDK scripts, so it's a long way of a decent sane server config)

[Aaron Pascoe]

Thank you Nic.  Very good to know.  I was really hoping otherwise, because that pricing model is very nebulous.  

I'll have to do some research on what capabilities "non-agents" have on tickets with service desk 2...  We might need 1000+ "agent" licenses.

[Simon Kegel //SEIBERT/MEDIA]

Thanks Nic - good to know :)