JIRA 6.4 Upgrade Question

If my company is currently using JIRA Service Desk version 1, will we be able to upgrade to JIRA 6.4 without updating JIRA Service Desk?

Thanks!

1 answer

1 accepted

3 votes
Accepted answer

Atlassian's release notes strongly imply "no".  Service Desk 1.2.7 is only flagged as working up to JIRA 6.3.15.  

Now, of course, there's no harm in trying it in a test system.  So I did.  It worked initially, but fell over when I converted an existing project to service desk, and with a new clean SD project, fell over on creating a new request.

If you're really keen on this, then I'd test it in your environment, but you won't be supported, and if you run into the problems I've seen, I doubt you'll get far.  (Just bear in mind that my laptop is running a Linux I built myself, and a dev JIRA spun up by the SDK scripts, so it's a long way of a decent sane server config)

Thank you Nic.  Very good to know.  I was really hoping otherwise, because that pricing model is very nebulous.  

I'll have to do some research on what capabilities "non-agents" have on tickets with service desk 2...  We might need 1000+ "agent" licenses.

Thanks Nic - good to know :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,647 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you