So that title is a little confusing, but what I want to do for our service desk is make it so that you can select a radial button option, and based on that selection one of two different fields can appear.
Customer selects "YES" -> Field 1 appears
Customer selects "NO" -> Field 2 appears
I'm pretty sure this isn't possible but I just wanted to be 100% sure.
I'm from InTENSO. Your problem can be solved by our app: Extension for Jira Service Desk. Thanks to dynamic forms feature you can show fields depending on the previous field. So this is exactly what you need.
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