Is it possible to have a parent child structure of customers in servicedesk?


I am trying out service desk for my organization and we have a need for a parent child structure of customers. Like a partner having several customers, the partner should be able to open cases as the child account but not having the issues linked or mixed.

In the cloud setup I am trying out i can only create a customer with users but not a hierarchy.

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No, there's no way to do that.

I don't think it ever will either.  Atlassian see the customers as customers, not collections.  A "partner" as you put it should be an agent as they're actually taking calls from customers.

Is this possible via the new feature  "Organizations" ?

I've looked around but I have not found any information about this.

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