Is it possible to enable html formatting for incoming email in service desk?

In my organization the email channel is the major one when users request for support and most of the users use html emails with screenshots and tables in the email body. Unfortunately, based on my tests JIRA SD doesn't handle nicely such formats and converts body to plain text, loosing most of the formatting (colors, bold, tables etc) and message becomes difficult to read and understand.

Is there a way to enable html formatting of incoming emails to JIRA Service Desk?

1 answer

This widget could not be displayed.

Hi Mamuka

There's a feature request in order to allow HTML/Rich text formating in tickets created through email in Service Desk as you can see here. Please feel free to vote and comment on the request. You can refer to Implementation of New Features Policy in order to better understand how development team analyses and prioritizes the requests we submit.

Thanks and regards,
Paula Silveira

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

207 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you