In my organization the email channel is the major one when users request for support and most of the users use html emails with screenshots and tables in the email body. Unfortunately, based on my tests JIRA SD doesn't handle nicely such formats and converts body to plain text, loosing most of the formatting (colors, bold, tables etc) and message becomes difficult to read and understand.
Is there a way to enable html formatting of incoming emails to JIRA Service Desk?
There's a feature request in order to allow HTML/Rich text formating in tickets created through email in Service Desk as you can see here. Please feel free to vote and comment on the request. You can refer to Implementation of New Features Policy in order to better understand how development team analyses and prioritizes the requests we submit.
Thanks and regards,
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