Is it possible to enable html formatting for incoming email in service desk?

In my organization the email channel is the major one when users request for support and most of the users use html emails with screenshots and tables in the email body. Unfortunately, based on my tests JIRA SD doesn't handle nicely such formats and converts body to plain text, loosing most of the formatting (colors, bold, tables etc) and message becomes difficult to read and understand.

Is there a way to enable html formatting of incoming emails to JIRA Service Desk?

1 answer

0 vote

Hi Mamuka

There's a feature request in order to allow HTML/Rich text formating in tickets created through email in Service Desk as you can see here. Please feel free to vote and comment on the request. You can refer to Implementation of New Features Policy in order to better understand how development team analyses and prioritizes the requests we submit.

Thanks and regards,
Paula Silveira

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

70 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you