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Is it possible to change the resolution date on a ticket?

When making a change in the flow, the resolution change from: "Unresolved" - >"Done" was not automatically added, so this change needs to be made, but keeping the date on which the ticket was finalized according to the flow. Is it possible to do this?

Can the resolution status date be changed to an earlier date and not the date this action is executed?

1 answer

1 accepted

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Answer accepted
Mikael Sandberg Community Leader Jun 06, 2022

No, the resolution date cannot be changed, it is set at the time the resolution is set.

Thanks for your quick response

Like Mikael Sandberg likes this

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