Is it possible to change the resolution date on a ticket?

Roberto Vargas J June 6, 2022

When making a change in the flow, the resolution change from: "Unresolved" - >"Done" was not automatically added, so this change needs to be made, but keeping the date on which the ticket was finalized according to the flow. Is it possible to do this?

Can the resolution status date be changed to an earlier date and not the date this action is executed?

2 answers

1 accepted

0 votes
Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 6, 2022

No, the resolution date cannot be changed, it is set at the time the resolution is set.

Roberto Vargas J June 6, 2022

Thanks for your quick response

Like Mikael Sandberg likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events