Is there a way to change the "Resolution Date" in Jira?

Sometimes an issue isn't resolved in the moment of the pressure of the "Resolve Issue" button, but it could be a user resolves an issue in the day T and he presses the "Resolve Issue" button after 2 days. The Resolution Date showed is T+2, but I'd like to register T.

Is there a way to obtain T or must I create a custom field?

Thank You

4 answers

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No, the resolution date really is "the last time the resolution was set", it's not actually physical data, it's derived from the time the resolution changed.

As you suggest, you'll need a custom field.

Do you know of any ways to do this via scriptrunner?

If you were running the self-hosted version, and you had reliable backups, and you took the service offline first, you could edit the SQL in the underlying database, in which case it's the jiraissue.RESOLUTIONDATE field, but for OnDemand you're probably on your own.

Very sad to find this out. We've had tickets on Cloud that accidentally don't get marked resolved and there is not even an admin-only way to fix them to show when they were actually resolved?! Wow. Embarrassingly bad design folks.

Er, you're expected to not badly design your workflow, not botch fixes in later.

In JIRA Cloud it is possible to update the resolution date by doing a CSV import.

Just export a CSV of the issues you need to update. Add a "resolved date" column, populate dates, then import into JIRA as Admin via External System Import.

Make sure to set the date formatting to match in CSV and import tool. Also include the issue-ID and summary in tour CSV. If the issues are also missing a "resolution" you will also need to update the "resolution" in the same import, otherwise the "resolved date" will not change.

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